AutoPay cycles can be canceled by the agency or the payer. 

Payer Instructions

For a payer to cancel AutoPay, they can:

1. Visit the agency's payment page 

2. Click "Sign In" 

3. Enter their login credentials

4. Once logged in, the payment page will return the payer to the "Make a Payment" screen 

5. Select "Scheduled Payments"

6. The payer's AutoPay cycles will be displayed with a "Cancel" option next to each one 

7. If the payer does not have credentials for that payment page, they should click the "Manage My AutoPay" link in receipt emails to get to the Scheduled Payments Page

For additional instructions on setting up and modifying an AutoPay cycle, click here.

Agency Instructions

For an agency staff member to cancel AutoPay, they can:

1. Login to their ePayPolicy dashboard at https://app.epaypolicy.com/

2. Navigate to the AutoPay tab on the right side menu of the dashboard 

3. Select the AutoPay cycle 

4. Click Cancel