How do I know what transactions are depositing into my account?
Curious how to track transactions that are being deposited into your bank account? We've got you covered! In this guide, we'll walk you through the process step by step, so you'll always know exactly what's hitting your account. The Batch Report Approximately one business day before funds are deposited into your account, you'll find a batch report w...
Can I pass the transaction fee on to my customers?
Absolutely! With ePayPolicy, you can seamlessly pass along credit card and/or ACH fees to your customers using our user-friendly payment page, which is fully compliant with regulations in all 50 states. How does it work? Your ePayPolicy payment page will auto-calculate transaction fees based on the payment amount and payment type. Payers will see th...
Void or Refund a Payment
For clients operating within the ePayPolicy ecosystem, understanding how to efficiently reverse payments is crucial. In this article, we will delve into the two methods for reversing payments: Voids and Refunds. If you are a payer seeking to reverse a payment, please use the contact information conveniently located at the bottom of the e-receipt yo...
Client paid the wrong agency
At ePayPolicy, we prioritize security and control over your financial transactions. While our dedicated team members are unable to initiate fund transfers from your bank account directly, we empower registered users on your ePayPolicy account to seamlessly send funds through our intuitive dashboard. This feature enables you to effortlessly transfe...
When downloading transaction data from the dashboard, why does the system only give the option of emailing the report sometimes?
This depends on the "size" of the data being retrieved. A record of transactions over a count of 250 will result in the report needing to be emailed to the user. If the count of transactions is under 250 (based on results from search on transactions page), you will see the download link and can download the file right then and there. This does not a...
Per Transaction Limits
Accepting a large ACH payment? ePayPolicy enacts per transaction limits on all accounts. Transaction limits are in place as ePayPolicy front funds ACH payments to speed up the funding process. What does this mean for your agency? Let’s look at an example. If your single per transaction limit is $15,000 and your client needs to pay an invoice of ...
What is a chargeback and how do I start the process?
A chargeback is a card transaction reversed by the cardholder's bank after disputing a charge. ePayPolicy has created this guide to answer common questions and provide you with the process. If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CS...
Understanding ACH Notification of Change (NOC)
Payers who pay by ACH (Automated Clearing House) payments, might occasionally encounter a "Notification of Change" or NOC. While it might seem like an extra step, the NOC process is a vital part of ensuring the accuracy and efficiency of your electronic transactions. What is an ACH Notification of Change (NOC)? An ACH Notification of Change (NOC) is...